Privacy Policy

CONtv Privacy Policy

Last Updated: July 30, 2015

Welcome to the CONtv Service, available via the website (www.contv.com) (the “Website”) of CONtv, LLC (“CONtv”, “we” or “us”), or via our applications that interface with the CONtv Website or with CONtv content (the “Applications”). We are a subscription service that provides our subscribers with access to convention footage, motion pictures, television shows, and other audio-visual entertainment streamed over the Internet to Internet-connected devices, including computers, smartphones, tablets, televisions, and other devices. The Website, our video services, our content library, our Applications that interface with the Website, our player for viewing the content library, and any other features, tools, materials, or other services offered from time to time by CONtv, or on the Website, or on the Applications, are referred to collectively as the “CONtv Service.”

This Privacy Policy describes the types of information, including your “Personal Information” (i.e., information that can be used to uniquely identify or contact you), that we may collect from you or that you may provide, and our practices for collecting, using, maintaining, protecting and disclosing that information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy.

Please note that this Privacy Policy applies to Personal Information we collect: (1) on the Website; (2) in email, text, or other communications between you and us; (3) through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and the CONtv Service; (4) through other mobile and desktop applications that connect to and/or interact with the CONtv Service; and (5) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. This Privacy Policy does not apply to information that cannot be used to uniquely identify or contact you. We may collect, use, transfer and disclose such non-Personal Information for any purpose.

This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Please be aware that Privacy Policy includes hyperlinks that may be accessed only through the Website. This means that if you are viewing this Privacy Policy through a Device that cannot open the hyperlinks, you may need to visit (www.contv.com/Privacy-Policy) to review these hyperlinked terms.

  1. CHILDREN UNDER THE AGE OF 13

The CONtv Service is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or on the Website or Applications, or through the CONtv Service. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not: (a) provide any information through the CONtv Service, or on or through any of its features; (b) register for the CONtv Service; (c) make any purchases through the CONtv Service; (d) use any of the interactive or public comment features of this Website or the CONtv Service; or (e) provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@contv.com.

  1. COLLECTION OF INFORMATION

We receive and store information about you in several ways.

We collect information you provide to us, such as your name, email address, physical address or postal code, payment method and telephone number. This information is collected in a number of ways, including when you provide it when you register for the CONtv Service, participate in promotional opportunities, or provide user content, including reviews, ratings, or opinions of the CONtv Service or content library, through the CONtv Service.

We automatically collect and track information regarding your usage and interaction with the CONtv Service and advertising therein, as well as information about the device or devices you utilize to interact with the CONtv Service. We may utilize, like many websites, cookies to enable us to better collect and track this information, as well as to improve your CONtv experience. The information we collect and track may include your activity on the CONtv Service, such as title selections, viewing history and search history, records of your interactions with our customer service department (possibly including your email address and/or phone number), identifying information about the device or devices you utilize to interact with the CONtv Service (such as manufacturer or model of device), your IP address, your geographic location, and statistics about page visits and viewing time.

Some CONtv Service users may be able to connect one or more of their social networking accounts with their CONtv account. If you do so, we may collect information from your social networking account or accounts. If you choose to log-in, access or otherwise connect to the CONtv Service, or contact the CONtv Service, through a social networking service (such as Facebook), we may collect your user ID and user name associated with that social networking service, as well as any information you make public using that social networking service. We may also collect information you have authorized the social networking service to share with us (such as your user ID, public profile information, email address, birthday, friends list, and pages you have “liked”).

We may, from time to time, collect information from third parties, such as online and offline demographic and other data providers, data aggregators, public databases, and our business partners, for purposes consistent with this Privacy Policy, including analyzing our user base, analyzing our current, former and potential subscribers, improving our service, and protecting our users from fraud or other harmful activities.

  1. USE OF INFORMATION

We use the information that we collect about you or that you provide to us, including any Personal Information, in order to provide the CONtv Service and its contents to you in the best possible manner. For example, we may use your information determine your geographic location, provide targeted or localized content, provide recommendations about content you might enjoy, determine your ISP and help us quickly answer your service requests. We may also use your information in order to identify and prevent malicious activities on the CONtv Service or targeted at CONtv users. We will also use your information in order to send you emails concerning the CONtv Service, promotional opportunities, and consumer surveys. We may also partner with third party vendors whose products might appeal to CONtv users, in which case we may send promotional or advertising materials on their behalf, as permitted by law.

We also use your information to provide you with information, products or services that you request from us, to provide you with notices about your CONtv account and/or CONtv subscription, to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, to notify you about material changes to the Terms of Use (www.contv.com/terms-and-conditions) of this Website, or any products or services we offer or provide though it, to allow you to participate in interactive features on our Website, to conduct and improve the targeted and/or behavioral advertising on the CONtv Service, and to assist our advertisers in displaying advertisements to our advertisers’ target audiences. You have the option to opt-out of our behavioral advertising, and other choices.

  1. DISCLOSURE OF INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

Except for name and other contact information, we may share information collected from or about you with our business partners as explained further below, including advertisers, content licensors, distributors, and other companies that are not affiliated with the CONtv Service. With respect to name and other contact information, we will obtain your consent before sharing yours with any business partner who wishes to contact you or send you promotional information about their products and services directly, unless a business partner is acting on our behalf or you have provided your contact information as part of co-promotion by the CONtv Service and a business partner.

When you choose to share information with social networking services about your activities on the CONtv Service, including shows you watch or like on the CONtv Service, the CONtv Service may share information about you and your activities with that social network.

In addition to the CONtv Service collecting certain information from Facebook if you connect your CONtv Service and Facebook accounts (as described above), you may choose to share information about your activities on the CONtv Service with Facebook and its users, including publishing your watch activity to Facebook. If you visit the CONtv Service while logged into Facebook, then Facebook may be able to identify your browser and associate the technical information provided by your web browser with other information that Facebook already has about you. In addition, when you choose to share information about your activities on the CONtv Service with Facebook, the CONtv Service may send information about you to Facebook. Facebook may make that information visible to Facebook users in accordance with applicable law, the Facebook Data Use Policy, and your Facebook privacy settings. We recommend that you familiarize yourself with Facebook’s Data Use Policy and privacy controls.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy to our subsidiaries and affiliates, to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep your Personal Information confidential and use it only for the purposes of providing their services to us, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of CONtv’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by CONtv about our Website users is among the assets transferred, and to third parties to market their products or services to you if you have not opted out of these disclosures (we contractually require these third parties to keep Personal Information confidential and use it only for the purposes for which we disclose it to them to fulfill the purpose for which you provide it), and for any other purpose disclosed by us when you provide the information.

We may also disclose your Personal Information to comply with any court order, law or legal process, including to respond to any government or regulatory request, to enforce or apply our terms of use (www.contv.com/terms-and-conditions) and other agreements, including for billing and collection purposes, and/or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CONtv, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

When using the CONtv Service, you may make reviews and certain other information that you provide publicly available. Please understand that we are not responsible for any third party’s use of that information, which you disclosed publicly in your own discretion. If you choose to link your social networking account or accounts to the CONtv Service, you will be choosing to disclose certain information publicly, as described below.

  1. DATA SECURITY

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and submissions of Personal Information by you will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the CONtv Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the CONtv Service. The information you share in public areas may be viewed by any user of the CONtv Service.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to us. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the CONtv Service or Website.

  1. YOUR DATA OPTIONS

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information.

6.1       Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website (www.adobe.com). If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

6.2       Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an e-mail stating your request to support@contv.com.

6.3       Promotional Offers from the Company. If you do not wish to have your Personal Information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an e-mail stating your request to support@contv.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.

6.4       Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an e-mail stating your request to support@contv.com. We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

  1. ACCESSING YOUR INFORMATION

You can review and change your Personal Information by logging into the Website and visiting your account profile page. You may also send us an e-mail at support@contv.com to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Please be aware that if you delete your User Contributions from the CONtv Service, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other CONtv Service users. Proper access and use of information provided on the CONtv Service, including user contributions, is governed by our terms of use (www.contv.com/terms-and-conditions).

  1. CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page, with a notice that the Privacy Policy has been updated on the Website home page. If we make material changes to how we treat our users’ Personal Information, we will notify you by e-mail to the e-mail address specified in your account and through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

  1. CONTACTING US

For any questions or concerns about your account, Personal Information, or the CONtv Service, please contact us at support@contv.com. For questions specifically relating to this Privacy Policy, or our use of your Personal Information, cookies, or other technologies, please also contact us at support@contv.com. Alternatively, you can write to use at CONtv, 1901 Avenue of the Stars Ste. 1200, Los Angeles, CA 90067.

Thank you for reading this Privacy Policy. We look forward to providing you access to the CONtv Service!