FAQ

CONtv is THE digital destination for Comic Con fans! Devoted to all the weird, hilarious and terrifying content celebrated at the Cons, CONtv is a place to celebrate community, discover new movies and TV series, and revel in being a fan. We’ve got over 1,000 hours of programming on the service so if horror is your thing, you’re covered. Sci-fi? Tons of it… do you want classic or modern? Anime? Martial Arts? Cult Films? Check, check, annnnnnd check! Post-modern independent decopunk? Now you’re just trying to mess with us. But guess what? WE’VE GOT THAT TOO! We’re betting you’re going to find something cool to watch on CONtv, no matter what you’re in to.
CONtv is accessible across a broad spectrum of platforms including your favorite browser, select Android and iOS mobile and tablet devices, Roku, Samsung Smart TV, Xbox, and more. If your favorite device isn’t currently supported, let us know.
Hate ads? Become a CONtv VIP for $6.99 a month and watch ad free. Otherwise, think of us like a broadcast TV station. Our advertisers help underwrite the cost of the content you see on our channel. We are striving hard to limit the volume of ads during feature presentations and only deliver ads that are relevant to our community. Have feedback? Email support@contv.com.
We had a meeting and decided we don’t want you as a subscriber. Sorry...Just kidding! Visit our website and try refreshing your browser. Still struggling? Email support@contv.com. WE WANT YOU.
That sucks but we won’t peer pressure you into staying. From the website www.contv.com, log in to your account and click your name in the upper right hand corner. From the dropdown menu select “your account” and click the “cancel subscription” button. If you’re having issues please email support@contv.com.
Your card information is stored securely by Paypal, our payment processor. Paypal processes payments for thousands of websites and is audited as a PCI level 1 service provider.
Sorry to hear! Don’t get frustrated. Just email us and we’ll help sort it out – support@contv.com.
Ummm it’ll say “best purchase ever,” duh. Seriously though, it should read “Con TV LLC” in the purchase detail information.
We’re only in the U.S. right now but hope to expand internationally in the future.
If you can no longer find a title on our service, it’s likely that our license to stream the title has expired. Most content is available on our service for at least a year but every once in a while special circumstances might dictate shorter availability. We do our best to inform our community when programming is time sensitive and titles are coming off the channel; you can follow us on social media or join our newsletter for regular updates!Meanwhile, we’re adding new titles to the service every week so it’s easy to find something else to watch. We’re also always open to suggestions! You can email new programming ideas to support@contv.com.
We’d love to hear your questions, comments, or programming recommendations and encourage you email us at support@contv.com and a team member will follow up shortly.
Here are some easy steps to troubleshoot any playback issues you may be experiencing:1) Reset your connected device 2) Reset your cable modem. We recommend unplugging the power for at least 30 seconds 3) If applicable, reset your router. We recommend unplugging the power for at least 30 seconds 4) Test video playbackIf your issues persist, send us a note through our contact form or email support@contv.com. In order to assist you, we will need the following details:1) The make and model of the device you’re using 2) The name of your broadband service provider 3) Details on your home internet setup (wired or wireless) 4) Your current home internet speed. You can test this by using a device connected to your wireless network and visiting www.speedtest.net
Unfortunately, there are lots of reasons why you could be experiencing audio issues. In order for us to troubleshoot, please fill out the form below or email us at support@contv.com with the following info:1) The make and model of the connected device you’re using 2) The make and model of any special audio equipment (home theater, etc.) you may have 3) The name of the movie/show you were watching 4) A description of the issue – e.g “no sound plays in the middle” or “there is no audio in the movie”