Privacy Policy

Privacy Policy

CONtv Privacy Policy

Last Updated: June 9, 2017

Welcome to the CONtv, LLC (the “CONtv,” “we,” “our” or “us”), which provides our users with access to convention footage, motion pictures, television shows, and other audio-visual entertainment streamed over the Internet.

This Privacy Policy describes the types of information we collect from or about you when you use or access any of our video services, content library, players for viewing the content library, applications, and any other features, tools, materials, or other services offered from time to time by CONtv, or when you visit our website, www.contv.com, use our mobile or desktop applications, visit our branded pages on third party platforms (i.e., social networking services), access our email, text, or other communications with you, or use any of our other online services (collectively, the “CONtv Services” or “Services”).  This Privacy Policy also explains how CONtv may use and disclose such information, as well as your ability to control certain uses of it.

By using the CONtv Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy, and agree to our Terms of Use which are incorporated by reference.  If you do not agree, please do not access or use the Services.

  1. COLLECTION OF INFORMATION

We collect information about you in several ways.

  • Information You Provide

We collect personal information from you when you choose to share it with us.  This may include when you use the Services, register or create an online account with or through the CONtv Services, participate in sweepstakes or other promotions, provide user content (including reviews, ratings, or opinions of our content library), request information from us, sign up for newsletters or our email list, fill out a survey, request customer support, or otherwise communicate with or contact us.  The personal information we collect may include your name, email address, physical address or postal code, and telephone or mobile number. You may also provide us with certain information in connection with specification transactions:

Information You Provide When You Purchase a Subscription. If you subscribe to the Services, you may need to provide a credit or debit card number and related financial information (such as CVV, expiration date, and billing address), or other payment information (such as via PayPal or Apple Pay), depending on the form of payment you choose.

Information You Provide about a Third Party. If you send someone else a communication from the Services, such as sending an invitation to a friend, the information you provide (e.g., name, e-mail address) will be used to facilitate the communication and will not be used for any other marketing purpose, unless such person registers with us or becomes a customer, we obtain consent from such person, or we explicitly say otherwise at the point of collection.

Information You Provide Through Social Media. You may be able to connect one or more of your social networking accounts with your CONtv account.  When you do, we may automatically receive certain information about you based on your registration and privacy settings on those third party services. This may include, but may not be limited to, name, user name or ID, demographic information, email address, updated address or contact information, location, interests, birthday, friends list, and publicly-observed data, such as from social media and online activity.

  • Information We Collect Automatically

We may use a variety of technologies, such as cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, mobile software development kits (SDKs), or other technologies to collect certain information about visitors to, and users of, our Services and interactions with our emails and online and mobile advertisements, and to allow us to keep track of analytics and certain statistical information.

For example, we may automatically collect certain non-personal information from you, including but not limited to your browser type, device type, operating system, unique device identifier of any of your computer(s) or device(s) that are used to access the Services, software version, Internet Protocol (“IP”) address, geolocation, phone model, phone operating system, and the domain name from which you accessed the Services.  We also may collect information concerning your use of and activity on the CONtv Services, such as title selections, viewing history, search history, the date and time you visit the Services, the areas or pages of the Services that you visit, the amount of time you spend viewing or using the Services, the number of times you return to the Services, other click-stream or site usage data, emails that you open, forward or click-through to our Services, and other sites that you may visit.

Third Party Service Providers. We may use third party service providers to support the CONtv Services.  Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, HTML5 cookies, or mobile SDKs to receive, collect, and store information.

Third Party Analytic Technologies. We may use third parties’ analytics and tracking tools to better understand who is using the CONtv Services, how people are using the Services, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet.  These tools may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, HTML5 cookies, mobile SDKs, or other technologies to collect and store non-personal information.  They may also combine information they collect from your interaction with the Services with information they collect from other sources.  We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.

  • Information Collection from Other Sources

We may, from time to time, collect information from third parties, such as online and offline demographic and other data providers, data aggregators, public databases, and our business partners We may use this information to analyze our user base, analyze our current, former and potential subscribers, improve our service, protect our users from fraud or other harmful activities, maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services or other offers that may be of interest to you, and for internal business analysis or other business purposes.

  • Combination of Information

We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Services, as well as information collected offline, across other computers or devices that you may use, and from third party sources.

  1. USE OF INFORMATION

We use the information that we collect from or about you for any of the following purposes:

  • To respond to your inquiries; provide you with information, products, or services that you request from us, including the CONtv Services; provide you with notices about your CONtv account; and contact and communicate with you when necessary;
  • To enhance your experience and provide you with customized content on the CONtv Services, including providing you with targeted or localized content, recommendations about content you might enjoy, targeted offers and advertising on the Services, via email, in-app messaging or push notifications, or across other websites, mobile applications, social media or online services that you use;
  • To contact you with information, newsletters, promotional emails, promotional opportunities, or consumer surveys from CONtv or on behalf of our partners and affiliates;
  • To use your data in an aggregated non-specific format for analytical and demographic purposes;
  • To address problems with the Services or our business, and to identify and prevent malicious activities on the CONtv Services or targeted at CONtv users;
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
  • To notify you about changes to any products or services we offer or provide though the Services, or changes to the Privacy Policy or Terms of Use, when necessary; and
  • For other purposes disclosed at the time you provide your information or otherwise with your consent.
  1. DISCLOSURE OF INFORMATION

We may share the information we collect from and about you in the following ways:

  • Affiliates and Subsidiaries: We may share your information with CONtv affiliates and subsidiaries for business, operational, promotional, and marketing purposes.
  • Service Providers:  We may share your information with third party service providers that provide business, professional or technical support functions for us (for example, by disclosing your credit/debit card information only to process payments and prevent fraud), help us operate our business and the Services, administer activities on our behalf, or for other analytical or business-related purposes.
  • Business Partners and Other Third Parties: We may share information collected from or about you with our business partners, including advertisers, content licensors, distributors, and other companies that are not affiliated with CONtv Services, to provide you with marketing, promotional, and other offers.
  • Co-Branded Relationships: Certain areas of our Services may be provided to you in association with third parties, such as advertisers that provide products and services or rewards programs.  We may share information with these third parties if you participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting feature, or service.
  • Sweepstakes, Contests, and Promotions. If you choose to enter into one of our sweepstakes, contests, or other promotions (a “Promotion”) we may disclose your information to third parties or the public in connection with the administration of such Promotion, as required by law, as otherwise permitted by the Promotion’s official rules, or otherwise in accordance with the terms of this Privacy Policy.
  • Legal Matters; Safety: We may access and disclose your information to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your information to protect the security of our Services, servers, network systems, and databases. We also may disclose your information as necessary, to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes, or if we believe that there has been a violation of any other legal document or contract related to our services, or the rights of any third party.
  • Sale or Transfer of Business or Assets: We may sell or purchase assets during the normal course of our business.  If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity.  In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.  Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Policy.
  • Aggregate or Anonymous Non-Personal Information: We may disclose aggregate  or anonymous information about our users and information that does not identify any individual, without restriction, including to third parties for their marketing or analytics uses.
  • Other: We also may share your information as disclosed to you at the time of collection.
  1. YOUR CHOICES AND OPT-OUTS

We strive to provide you with choices over the information you provide to us.  We provide you with the following controls over your information:

Cookies, Tracking Options and California Do Not Track Disclosures

Certain parts of our Services require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.

Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.  To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:

  • To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices with respect to collection and use of the data by these third party tools, you may visit the Network Advertising Initiative’s (NAI) opt-out page at http://www.networkadvertising.org/choices.
  • If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available here.
  • To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website (www.adobe.com).
  • On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

Opt Out Preferences

We provide our customers with the opportunity to update their information or opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product order or servicing of your product. To opt-out of marketing communications, you may:

  • Send us an e-mail at support@contv.com asking to be omitted from future e-mail distributions.
  • Unsubscribe from our email communications at any time by unsubscribing or following the instructions contained within the email.

If you receive marketing communications from one or more CONtv affiliate, you must opt-out individually from each of the affiliates from which you are receiving brand-specific marketing communications.

Accessing Your Information

You can review and change your Personal Information by logging into the Services and visiting your account profile page. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Please be aware that if you delete your User Contributions from the CONtv Services, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other CONtv Services users. Proper access and use of information provided on the CONtv Services, including user contributions, is governed by our Terms of Use.

  1. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may opt-out of our disclosure of personal information to third parties affiliated companies for their direct marketing purposes.  To opt out, please contact us at support@contv.com. You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

Non-affiliated third parties are independent from CONtv and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

  1. CHILDREN UNDER THE AGE OF 13

Protecting children’s privacy is important to us. We do not direct the CONtv Services to, nor do we knowingly collect any personal information from, children under the age of thirteen.  If CONtv learns that a child under the age of thirteen has provided personally identifiable information to the Site, it will use reasonable efforts to remove such information from its files.

  1. THIRD-PARTY CONTENT, LINKS, AND PLUG-INS

The Services may have links to third-party websites, which may have privacy policies that differ from our own.  We are not responsible for the practices of such sites.

The Services may also offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third-party operating a plug-in on the Services, then such third-party may recognize you on the Services. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

  1. DATA SECURITY

We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and visitors to the Services. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

  1. CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page, with a notice that the Privacy Policy has been updated on the website home page. If we make material changes to how we treat our users’ personal information, we will provide appropriate notice to you. The date the Privacy Policy was last revised is identified at the top of the screen.

  1. CONTACTING US

If you have any questions or concerns about this Privacy Policy or the practices described herein, please contact us at support@contv.com, or by mail to:

CONtv, LLC
15301 Ventura Boulevard, Building B, Suite 420
Sherman Oaks, CA 91403.

Thank you for reading this Privacy Policy. We look forward to providing you with exciting content on the CONtv Services!